Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thedropsetgroup@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged or if you receive the wrong item. You must include photo or video evidence so that we can evaluate the issue and make it right. Claims made after this 48-hour window may not be accepted.

Exceptions / non-returnable items

To be eligible for a return, the device must be in its original, unused condition with all original accessories, charging cables, manuals, and protective films completely intact. We cannot accept returns for items that show any signs of wear and tear, or damage caused by improper use (such as drops or water damage). Custom or personalized items also cannot be returned.

Unfortunately, we cannot accept returns on sale items, clearance items, or gift cards. Additionally, all original shipping charges are non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thedropsetgroup@gmail.com.